Frequently Asked Questions
Q. What time does The 17th Door open?
A. Our haunt experience opens at 7:00pm every night except 10/19 and 10/26 when we’ll open at 6:00pm. Be sure to check our calendar for the nights that we are open, as well as closing times.
Q. Do we need to print our tickets?
A. Yes, please print your tickets prior to arrival! BE SURE TO PRINT/BRING YOUR RECEIPT TO SHOW PROOF OF VR OR OTHER ADD-ON PURCHASES!
Q. Is the VR (Virtual Reality) experience new this year?
A. The Vixi Ward Virtual Reality Experience video is unchanged from 2018. It includes a pre and post VR scene. The experience will seamlessly take you to the beginning of the maze with a secret entrance only available to those who purchase the $12 Vixi Ward add-on.
Q. What if only part of my group wants to do the VR (Virtual Reality) experience?
A. The entire group must participate in the Virtual Reality Experience (which may be purhcased as an add-on) in order to stay together during the haunted house.
Q. What is the difference between a regular ticket and a VIP Speed Pass ticket?
A. The VIP Speed Pass ticket allows you to bypass the regular wait line and proceed to the Speed Pass line. There are a limited number of Speed Pass tickets sold for each time slot
Q. How long will it take to go through the haunted house?
A. The 17th Door is a timed haunt experience. It will take approximately 37 minutes from start to finish. This makes it one of the longest haunts in California.
Q. How long is the wait in line?
A. We use timed ticketing to minimize the wait in line. Wait time will vary depending on the night of the week. The lines become longer if you are visiting closer to Halloween. Please do not arrive before the time printed on your ticket. This will only extend your wait time.
You may also purchase a Speed Pass ticket which allows you to bypass the normal entrance line and go to the special Speed Pass entrance line.
Q. What time does The 17th Door really close?
A. The times posted indicate the times that the last tickets will be sold. If we sell you a ticket on-site you will be able to go through the haunt that night, provided you get in line. The haunt will stay open until the line has been exhausted. If you show up after the line has been closed off you will be turned away.
Q. Is there a charge for parking?
A. No, we are located at the West Fullerton Shopping Center which has plenty of parking.
Q. Can I wear a costume?
A. No, please leave the haunting to us! We also ask that you do not wear masks, face paint or costumed make-up.
Q. Is The 17th Door handicap accessible?
A. Yes. We do our best to be handicap accessible inside the attraction! There are a couple areas that may have to be by-passed. We provide by-passes for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the house.
Q. Do you accept credit cards?
A. Yes, we accept all major credit cards. We encourage you to purchase your tickets online.
Q. Is The 17th Door open in inclement weather?
A. Yes, we are an indoor attraction.
Q. Can we take pictures?
A. No photos or videos inside of the haunt. There will be plenty of photo ops outside of the attraction. If you are media related, please contact us so that video and photo ops can be arranged.
Q. Are there any other restrictions?
A. No smoking! No lighters! No food or beverages! No costumes! No weapons! Please no disorderly conduct. Our rules are for your safety. You will be asked to leave if you choose to ignore our rules. Please know that your ticket is a license to enter at your own risk. All patrons assume all risk and danger incidental to The 17th Door before, during or after the haunt experience. By entering The 17th Door, you waive any injury or talent claims and accept these terms and conditions.
Q. Should we be concerned if we have any health conditions including pregnancy?
A. We do not recommend pregnant women go through the haunted house. We suggest you speak with your OBGYN/phsycian to discuss the situation. No toddlers or infants will be allowed entry. This attraction is not recommended for visitors who have back problems, heart conditions, are prone to seizures or are in general poor health. We reserve the right to determine if you are not allowed for safety reasons.
Q. Will we need to sign a waiver?
A. Yes, as a condition of entry to The 17th Door Haunt Experience, ALL participants will be required to sign a Waiver/Release. You may be exposed to OR you may come in contact with: *electrical shock *insects *water *claustrophobia *touching from our staff *strobe lighting *fog *dizziness *moving floors *suffocation *physical restraints *cameras *moving vehicles *projectiles *loud noises *saliva *trigger warning for themes: rape, abuse, PTSD.
Q. Will the actors or anything else touch us?
A. Yes, the actors may grab you and some things may fall on top of you. You may also get wet.
Q. Will we have to eat anything disgusting?
A. You will not be forced to eat anything nor will you be forced to do anything you do not want to do. The Haunt will be scary and intense but is also designed to be fun. Remember, you can always scream the safe word, “Mercy”!
Q. How many people go through at a time?
A. We will split you into groups of 6-8 people. Max group size is 8 people. If you are less than 4, you may be paired up with another small group.
Q. What about age restrictions?
A. Due to the nature and intense environments of our attraction, The 17th Door is recommended for adults and teens. This show is not suitable for children. Admission of children under 16 is at the discretion of the parent(s). As a parent, you know your child better than anyone else. However, children pay the same ticket price as adults. Babies and toddlers are not permitted under any circumstance.
Q. Are there any group discounts?
A. Yes, we have many opportunities for groups of 20+ and charities. Please contact us for more information.
Q. What types of special effects are in The 17th Door?
A. Our haunt attraction is designed for all five of the senses. You may be exposed to or come in contact with: claustrophobia, electrical shocks, moving floors, water, foul scents, strobe lighting, projectiles, fog, total darkness, dizziness, suffocation, latex, disorientation and loud noises. You may also get WET! Dress accordingly. Many of our props are replicas and many are real! This will be outlined in the waiver that you will be required to sign. If you have specific questions or concerns, you may email us at email@example.com.
Q. Will there be any offensive material?
A. There will be limited amounts of vulgar language and sexual innuendo but no nudity. The 2019 Halloween show will include small amounts of heavy thematic material. However, guests will find themselves in several intense situations.
Q. We made it half way through, can we get a refund?
A. We do not have a refund policy. You have paid us to scare you. If you are so scared that you have to shout the safe word to leave our Haunt early then we have done our job.
Q. Are there restrooms available?
A. Yes, we have portable restrooms available in the parking lot. Please do not use our neighboring tenants’ restrooms.
Q. How can I get a job at The 17th Door?
A. Contact us at firstname.lastname@example.org.
Q. Does The 17th Door have security?
A. Yes, we have multiple security officers on site each night. There are cameras throughout the haunt. We have a zero tolerance for trouble. We want everyone to have fun in a safe environment.